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Effective from April 2024

Terms of Use

1) ACCEPTANCE OF THE TERMS OF USE 

Pricing I/O LLC (which these policies refer to as “Company,” “we,” “us,” or “our”) provides pricing strategy consulting services for businesses. The following terms, along with any documents, policies, or agreements expressly incorporated into these terms, constitute the “Terms” that will govern the provision of services and use of our platform, including any content, functionality, and services (our “Service”) offered on or through www.pricingio.com (our “Website”) or any subdomain of our Website (collectively the “Platform”). These Terms supersede all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, whether written or oral, between you and us. 

Please read our Terms of Use and Privacy Policy (incorporated herein by reference) before using our Platform. By accessing, installing, or otherwise using the Platform, you acknowledge you have read these Terms of Use and Privacy Policy, that you understand them, and agree to be bound and abide by them. If you do not agree to our Privacy Policy or to all of the Terms, you must not access or use the Platform. These Terms apply whether you are a guest or a registered user. 

You must be at least 18 years of age or older to access the Website, Platform, or use the Services. By creating an account or using the Services, you represent and warrant that you are 18 years of age or older. If you do not meet these requirements, you must not access or use the Services. If you allow any minors under the age of 18 to access or use the Services, you shall be solely responsible for their use of the Website and Services, and you (or your legal parent or guardian, as applicable) shall indemnify us against any losses, claims or damages that may result. 

2) CHANGES TO OUR POLICIES & SERVICES 

Changes to Policies: We may revise and update these Terms from time to time at our sole discretion. We will notify you when such changes are made, and all changes are effective immediately when we post them. Any changes to the Dispute Resolution provisions will not apply to any disputes for which the parties have actual notice prior to the date the change is posted. Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this Terms page from time to time to be aware of any changes, as they are binding on you. 

Changes to Services: We reserve the right to withdraw or amend the Services, and any services, products or materials we provide or offer through the Platform, in our sole discretion without notice. We may discontinue some or all of the Services or Platform, or any of their features, or functionality at any time. We will not be liable if, for any reason, all or any part of the Platform are unavailable at any time or for any period. From time to time, we may restrict access to some or all parts of the Platform, or the Services, to users, including registered users. We may update content on the Platform from time to time, but any of the content on the Platform may be out of date at any given time, and we are under no obligation to update such content. 

3) ACCESS TO SERVICES & ACCOUNT SECURITY 

Availability: Platform may be interrupted from time to time, for maintenance, repairs, upgrades, or network or equipment failures. 

Access & Data Plan: You are responsible for obtaining all necessary devices, and data connections for using the Platform, for making all arrangements necessary for you to have an internet connection, and access to the Platform, and for all fees, taxes, or carrier data plans, associated with your use of the Platform. 

Contact Information: For purposes of contacting us through the Platform, you must provide an accurate and up-to-date name and email address, and may also provide the name of the company you work for. Additionally, you agree to provide us with any further documents we may request from time-to-time to verify your identity or as necessary to complete a request you have made. 

Account Security: If you choose, or are provided with, a username, password, or any other piece of information as part of our PRICINGIO.COM Terms of Use 1

security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Platform or portions of it using your username, password or other security information. You are responsible for any activity that occurs under your screen 

name. You agree to notify us immediately of any unauthorized access to, or use of, your username or password or any other breach of security. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. 

Third-Party Access: If any other person accesses the Platform through your internet connection, you are responsible for ensuring that all such persons are aware of these Terms and comply with them. 

4) AUTHORIZED & PROHIBITED USES 

Authorized & Non-Commercial Uses: You agree to use the Platform only for the purpose of obtaining information about our Services, contacting us to schedule consulting services or speaking engagements, utilizing our merchandise retail store, and obtaining information from the blog section of our Website or posting comments therein. You may use the Platform only for lawful, authorized, and acceptable purposes, and in accordance with these Terms. These Terms permit you to use the Platform for your personal, non-commercial use only. You must not access or use any part of the Platform or materials available through the Platform for commercial purposes. 

Unauthorized & Prohibited Uses: You agree not to use the Platform: 

  1. In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export or trade of data or software to and from the US or other countries). 
  2. To exploit, harm, or attempt to exploit or harm minors in any way by exposing them to inappropriate content, ask for personally identifiable information, or otherwise. 
  3. In any way that violates, misappropriates, or infringes the rights of the Company, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights. 
  4. To send, knowingly receive, upload, download, use or re-use any material that does not comply with the Content Standards set forth in these Terms. 
  5. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “bulk messaging,” “auto-messaging,” “spam,” or any other similar solicitation. 
  6. To misrepresent your identity or affiliation with any person or entity. 
  7. To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing). 
  8. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Platform, or which, as determined by us, may harm the Company, or users of the Platform, or expose them to liability. 
  9. In any manner that is fraudulent or illegal, or that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable. 

Harm to Software: Additionally, you agree not to: 

  1. Use any device, software, or routine, or otherwise use the Platform in any manner, that could disable, overburden, damage, interfere, impair, or disrupt any part of the Platform, or interfere with any other party’s use of the Platform, including their ability to engage in real time activities through the Platform. 
  2. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, or any server, computer, or database connected to the Platform. 
  3. Use any robot, spider, or other automatic device, process, or means to access, retrieve, crawl, scrape, or otherwise index, any portion of the Platform for any purpose, including but not limited to posted items, user profiles, names, addresses, or photos. 

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  1. Use any manual process to monitor or copy any of the material on the Platform or for any other unauthorized purpose without our prior written consent. 
  2. Collect the information of or about our users in any impermissible, unauthorized, or prohibited manner. 
  3. Implement or introduce any viruses, trojan horses, worms, logic bombs, denial-of-service attacks, distributed denial-of-service attacks, or other material that is malicious or technologically harmful. 
  4. Otherwise attempt to interfere with the proper working of the Platform in any way. 

5) INTELLECTUAL PROPERTY RIGHTS & OWNERSHIP 

Intellectual Property Ownership: The Platform and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, documents, downloadable files, images, illustrations, photographs, auction listings, graphics, domains, logos, slogans, video, audio, and the design, selection, and arrangement thereof), are owned by the Company, its licensors or other respective providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws (“Intellectual Property”). You may not use any such Intellectual Property without our express authorization and in accordance with these Terms. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Intellectual Property on our Platform, except as follows: 

  1. Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing of those materials. 
  2. You may store files that are automatically cached by your web browser for display enhancement purposes. 
  3. If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal use, non-commercial use, pursuant to these Terms or any other end user license agreements. 
  4. If we provide social media features with certain content, you may take such actions as are enabled by such features. 
  5. You may print copies of the screen contents provided to you on our Platform, for your own personal and non-commercial use. You may only use the printed material in a manner conducive to the license granted herein. Any other such use may be deemed an infringement of our Intellectual Property and a violation of these Terms. 

Trademarks: The Company name, and all related names, logos, product and service names, designs and slogans (“trademarks”) are trademarks of the Company or its affiliates or licensors. You must not use such trademarks without the prior written permission of the Company. All other trademarks appearing on the Platform are the trademarks of their respective owners. 

License: We grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to access and use the Platform in accordance with these Terms. This license is for the sole purpose of allowing you to access or use the Platform as authorized, and no other rights or licenses are granted by implication or otherwise. 

Prohibited Uses. Other than files available for download or other publicly available information we provide on our blog, you must not reproduce, distribute, modify, delete, create derivative works of, reverse engineer, decompile, alter, publicly display or perform, republish, download, store, extract, sell, resell, rent or transmit any Intellectual Property, or other material on the Platform. You must not delete or alter any copyright, trademark, or other proprietary rights notices on the Platform. 

Infringement: If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Platform in breach of the Terms, your right to use the Platform will cease immediately, and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in the Platform, Services, or any content on the Platform is transferred to you, and all rights not expressly granted in these Terms are reserved by the Company. Any use of the Platform not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. 

If you are aware of a potential infringement of our Intellectual Property, please contact us at info@pricingio.com. PRICINGIO.COM Terms of Use 3

6) USER CONTRIBUTIONS 

Contributions: The Platform may contain blog posts, user comments, personal web pages or profiles, chat messaging threads, forums, bulletin boards, or other interactive features (“Interactive Services”) that allow users to post, submit, publish, display, or transmit to other users or persons (“post”) content or materials (collectively “User Contributions”) on or through the Platform. You are responsible for any User Contributions, and any other data, text, code, information, screen names, graphics, photos, profiles, audio, video, and links that you submit, post, or display on the Platform. 

License: Any User Contribution you post to the Platform will be considered non-confidential and non-proprietary. By providing any User Contribution on the Platform, you grant the Company and its licensees, successors, and assigns a worldwide, non-exclusive, fully paid, royalty-free, sub-licensable, and transferable, license to use, reproduce, modify, perform, display, create derivative works of, distribute, and otherwise disclose to third parties any such material. 

Compliance: We do not claim ownership for any User Contributions. However, all User Contributions must comply with the User Content Standards set out in these Terms. 

Representations & Warranties: You represent and warrant that all of your User Contributions do and will comply with these Terms, and that you own or control all rights to the User Contributions and have the right to grant the license above. 

Responsibility: You understand and acknowledge that you are solely responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Platform. 

Posting Personal Information: While it is not expressly prohibited, we highly recommend you do not post or display any personal information by which you, or anyone else, may be identified. Our Privacy Policy does not extend to information that you publicly post or display on or through the Platform. 

7) USER CONTENT STANDARDS 

These user content standards apply to all User Contributions and use of Interactive Services. User Contributions in their entirety must comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not: 

  1. Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable. 
  2. Post or promote sexually explicit, suggestive, or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age. 
  3. Promote any illegal activity, or advocate, promote, or assist any unlawful act. 
  4. Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person. e. Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person. 
  5. Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations, or that otherwise may conflict with these Terms or our Privacy Policy, which are incorporated into this document by reference. 
  6. Impersonate any person, misrepresent your identity or affiliation with any person or entity, give the false impression they emanate from or are endorsed by us or any other person or entity, or otherwise be likely to deceive any person in any way. 
  7. Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising. i. Be likely to deceive any person. 

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8) RELIANCE ON INFORMATION POSTED 

General Purposes: The information we present on or through the Platform is for general informational purposes only, and any referenced resources may change from time to time. We do not warrant the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you, any other Users, or anyone who may be informed of any of its contents. 

No Liability for Third-Party Content: The Platform may include content provided by third parties, including User Contributions, or materials provided by other Users, bloggers, licensors, advertisers, syndicators, aggregators, or reporting services. We are not responsible or liable to you or any third party, for the content or accuracy of any content or materials provided by any third parties or for any services rendered by any third party. All statements and opinions expressed in such content are solely the opinions and responsibility of the person providing it. Such content does not necessarily reflect the opinions of the Company. 

9) NOTICE & TAKEDOWN PROCEDURE FOR COPYRIGHT COMPLAINTS 

DMCA: It is our policy to expeditiously respond to clear notices of alleged copyright infringement that comply with the United States Digital Millennium Copyright Act (“DMCA”). The following instructions are intended to expedite the process of submitting notices of alleged infringement, while reducing the number of fraudulent or ambiguous notices we receive. 

Notice & Takedown: It is expected that all Users of the Platform will comply with applicable copyright laws. However, if we receive proper takedown notification of alleged copyright infringement, our response will be to remove or disable access to all such material. It is our policy to terminate the user accounts of repeat infringers. If we remove or disable any such access in response to a notice, we will make a good-faith effort to contact the account owner so they may make a counter-notification. 

Reporting Infringement: If you believe that any User Contribution violates your copyright, trademark, or other intellectual property, please follow the instructions below for sending us a notice of infringement. Please note, you may be liable for damages (including costs and attorneys’ fees) for materially misrepresenting that material is infringing your intellectual property. If you are unsure whether online material constitutes infringement, we suggest you first contact an attorney. 

Infringement Notification: If you believe any User Contribution constitutes infringement of your copyrighted work, or other violation of your intellectual property rights, please provide the following information in a written communication: 

  1. Identification of the copyright work or works claimed to be infringed. 
  2. Identification of the material claimed to be infringing, and that should be removed, and information reasonably sufficient to permit us to locate the material. 
  3. Information reasonably sufficient to permit us to contact you, such as an address, phone number and email address. 
  4. The following statement: “I have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law. I swear, under penalty of perjury, that the information in the notification is accurate, and that I am the copyright owner, or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.” 
  5. A physical or electronic signature of the owner of an exclusive right that is allegedly infringed, or person authorized to act on the owner’s behalf. 

Designated Agent: All notices of copyright infringement claims should be sent by email to our designated agent at info@pricingio.com, and should include the email subject line of “NOTICE OF COPYRIGHT INFRINGEMENT.” 

10) ENFORCEMENT & TERMINATION 

Enforcement: We have the right to: 

  1. Refuse service to anyone for any reason at any time. 
  2. Remove or refuse to post any User Contributions for any or no reason in our sole discretion. 

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  1. Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms, including the User Content Standards, infringes any Intellectual Property right or any other right of any person or entity, is unlawful, threatening, defamatory, threatens the personal safety of users of the Platform or the public, or could create liability for the Company. 
  2. Reclaim usernames on behalf of businesses or individuals that hold legal claims or trademarks to those usernames. 
  3. Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy. 
  4. Take appropriate legal action, including, without limitation, referral to law enforcement, for any illegal or unauthorized use of the Platform. 
  5. Disable any username, password, or other identifier, whether chosen by you or provided by us, at any time, in our sole discretion, for any or no reason, including if, in our opinion, you have violated any provision of these Terms. 
  6. Terminate, suspend, or modify your access to or use of all or part of the Platform at any time for any reason, including for any violation of these Terms, or if your use creates a risk of harm to the Company or its users. 

No Liability: We do not have an obligation to monitor or review any User Contribution before it is posted on the Platform and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, User Contributions, or content provided by any user or third party. We have no liability or responsibility to anyone for the performance or nonperformance of the activities described in this section. 

Law Enforcement: Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Platform. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, AS A RESULT OF, OR CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR OTHER LAW ENFORCEMENT AUTHORITIES. 

Content Storage: Deleted content may be stored by us in order to comply with certain legal obligations and is not retrievable without a valid court order. We encourage you to maintain your own backup of your User Contributions and personal information. We will not be liable for any modification, suspension, discontinuation, or loss of any user information or content. 

11) INTEGRATION WITH THIRD PARTY SERVICES & POLICIES 

Third-Party Policies: We may integrate or connect other third-party services, products, or content, to work in connection with our Platform (such as data transfer, calendar integration, social sharing, or cloud storage). Please be advised that when you access or use third-party services, those services are governed by the third party’s terms of use and policies. 

Third-Party Links: If the Platform contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in User Contributions, banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Platform, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. 

12) LINKING TO THE SERVICES & SOCIAL MEDIA FEATURES 

Linking: You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. However, you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent. Further, the website from which you are linking, or on which you make certain content accessible, must comply in all respects with the User Content Standards set out in these Terms. 

Social Media: The Platform may provide certain social media features that enable you to link to content on the Platform, send communications with content or links through the Platform, or display limited portions of content on other sites. You may use these features solely as provided, with respect to the content they are displayed with. Subject to the foregoing, you must not: 

  1. Establish a link from any website that is not owned by you. 

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  1. Cause the Platform or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking, or in-line linking, on any other site. 
  2. Otherwise take any action with respect to the materials on this Platform that is inconsistent with any other provision of these Terms of Use. 

Removal: You agree to cooperate with us in causing any unauthorized framing or linking to immediately cease. We reserve the right to withdraw linking permission without notice, and may disable all or any social media features and any links at any time without notice at our discretion. 

13) DISCLAIMER OF WARRANTIES 

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Platform will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to the Platform for any reconstruction of any lost data. 

YOU UNDERSTAND THAT YOUR USE OF THE PLATFORM, ITS CONTENTS, AND ANY MATERIALS OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM, ITS CONTENT, AND ANY SERVICES, MATERIALS, OR ITEMS OBTAINED THROUGH THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE COMPANY EXPLICITLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, AND THOSE ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE PLATFORM, ITS CONTENTS, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. 

WE ARE NOT RESPONSIBLE FOR CONTROLLING AND DO NOT CONTROL, HOW USERS USE OUR PLATFORM, OR THE ACTIONS, INFORMATION OR USER CONTRIBUTIONS OF USERS OR OTHER THIRD PARTIES. YOU HEREBY RELEASE THE COMPANY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS, FROM AND AGAINST ANY CLAIMS, LIABILITIES, DAMAGES, JUDGMENTS, AWARDS, LOSSES, COSTS, EXPENSES OR FEES (INCLUDING ATTORNEYS’ FEES) YOU MAY HAVE THAT ARISE OUT OF OR RELATE TO SUCH USERS OR THIRD PARTIES. BY THIS RELEASE, YOU WAIVE ANY RIGHTS YOU MAY HAVE UNDER CALIFORNIA CIVIL CODE §1542, OR ANY SIMILAR APPLICABLE LAW OF ANY OTHER JURISDICTION, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF 

SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL, DUE TO YOUR USE OF THE PLATFORM, ITEMS OBTAINED THROUGH THE PLATFORM, OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT OR ON ANY WEBSITE LINKED TO IT. 

14) LIMITATION ON LIABILITY 

THE COMPANY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, THAT ARISE OUT OF OR IN CONNECTION WITH YOUR OR ANY THIRD PARTY’S USE, OR INABILITY TO USE, THE PLATFORM, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE PLATFORM OR SUCH OTHER WEBSITES OR ANY SERVICES, MATERIALS OR ITEMS OBTAINED THROUGH THE PLATFORM OR SUCH OTHER 

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SERVICES. 

IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO YOUR USE OF OUR PLATFORM OR SERVICE OR ITEMS OBTAINED THROUGH THE PLATFORM OR SERVICE EXCEED THE AMOUNTS PAID OR PAYABLE TO US PURSUANT TO THESE TERMS WITHIN THE 12-MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. 

15) INDEMNIFICATION 

You agree to indemnify, defend and hold harmless the Company, its affiliates, licensors and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable costs and attorneys’ fees) arising out of or relating to (a) the violation of these Terms by you or anyone using your account; (b) your use or misuse of, or access to the Platform, including, but not limited to, your User Contributions, and your use of any information obtained from the Platform; (c) your interaction with any users; and (d) any other uses other than as expressly authorized in these Terms. 

16) PERFORMANCE 

We will use commercially reasonable efforts to meet any performance, completion, or delivery dates that we provide on our Platform, or that we otherwise agree to in writing. However, any such date is only an estimate. We do not warrant against the date of completion. We are not responsible for any expenses incurred as a result of any delay in performance or delivery. 

17) GOVERNING LAW & JURISDICTION 

All matters relating to the Services and these Terms, and any dispute or claim arising therefrom or related thereto (including noncontractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California, in the United States of America, without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms, our Platform, or the Services shall be instituted exclusively in the federal courts, state courts, or arbitration forums, in the State of California, County of San Diego. However, we reserve the right to bring any suit, action, or proceeding against you for breach of these Terms in your country and county of residence or any other relevant country or county. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts. 

18) CONFIDENTIAL INFORMATION 

All of our non-public, confidential or proprietary information that is considered by a reasonable person to be confidential (collectively, “Confidential Information”), disclosed by us to you, whether or not marked, designated or otherwise identified as “confidential” in connection with the provision of the Services and this Platform is confidential, and shall not be disclosed or copied by you without our prior written consent. Confidential Information does not include information that is: 

  1. a) in the public domain; 
  2. b) known by you at the time of disclosure; or 
  3. c) rightfully obtained by you on a non-confidential basis from a third party.

You agree to use the Confidential Information only to make use of the Services and Platform. We are entitled to injunctive relief for any violation of this section. 

19) GEOGRAPHIC RESTRICTIONS 

The owner of the Platform is based in the state of California in the United States. We make no claims that the Platform or any of its content is accessible or appropriate outside of the United States. Our Services are not intended for use in any country where such use would violate local law or would subject the Company to the laws or regulations of another country. If you access the Platform from outside the United States, you do so on your own initiative and are responsible for compliance with local laws. We reserve the right to limit our Platform in any country. 

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You agree to not download or use the Platform if you are located in a restricted country, if you are listed on any US or non-US restricted-parties list, or for any reason prohibited by export and trade laws, and you agree not to disguise your location through IP proxy or other methods. You agree to not, directly or indirectly, export, provide or otherwise transfer our Platform to any individual, or entity prohibited by export and trade laws, to anyone on US or non-US government-restricted parties’ lists, or for any purposes prohibited by export and trade laws, including nuclear, chemical or biological weapons, or missile technologies without the required government authorizations. 

20) PURCHASES 

Purchases: You may make a purchase on our Platform through our Website. Only prices quoted by us will constitute a valid offer for sale and/or delivery. Quoted prices are subject to change without notice. Unless agreed to otherwise, a price change will only affect transactions entered into after the price change. We may accept or reject any order at our sole discretion. A binding customer agreement will arise only after we affirmatively confirm your order. We reserve the right to discontinue the manufacture or sale of any product at any time. 

Payment and Refunds: You may only pay through our third-party payment processor Stripe subject to their terms and conditions. You are responsible for paying all sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any federal, state, or local governmental entity on any amounts payable by you hereunder. All sales are final. We do not accept 

returns of items purchased on our Platform and we do not issue refunds for purchased items, unless otherwise stated in your customer agreement. 

Delivery: If applicable in your customer agreement, we will use commercially reasonable efforts to meet delivery dates but will not be liable for any direct or indirect costs or damages, including, without limitation, incidental or consequential damages resulting from late performance and delivery. 

Cancellations: If you wish to cancel your order, you should refer to the cancellation terms outlined in your customer agreement. The customer agreement specifies the procedures, deadlines, and any potential penalties associated with order cancellations. 

Returns: For information regarding returns, including eligibility criteria, return authorization procedures, and any restocking fees, you should consult your customer agreement. We are committed to facilitating hassle-free returns within the terms outlined in the agreement. 

21) DISPUTE RESOLUTION 

Arbitration: For any dispute between you and the Company, arising from the use of these Terms or the Platform (including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, and your right to privacy or publicity), you agree to first contact the Company and attempt to resolve the dispute with us informally. In the unlikely event that we are not able to resolve the dispute informally, the Company may, at its sole discretion, require users located in the United States to submit any disputes to final and binding arbitration in the State of California, County of San Diego, under the Rules of Arbitration of the American Arbitration Association, applying California law. Nothing in this section shall prevent either party from seeking injunctive or equitable relief from the courts for matters related to intellectual property rights or unauthorized access to the Platform. ALL SUCH USERS AGREE TO WAIVE THE RIGHT TO TRIAL, EXCEPT FOR MATTERS THAT MAY BE BROUGHT IN SMALL CLAIMS COURT. YOU MAY REVIEW THE AAA RULES AT WWW.ADR.ORG. 

Limitation On Time To File Claims: ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE, THE PLATFORM, OR THE SERVICES MUST BE COMMENCED WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED. 

22) GENERAL TERMS 

Amendments & Waivers: Any amendment or waiver to our Terms of Use requires our express consent. 

Waiver: No waiver by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision. 

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Assignment: You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms. 

Relationship of Parties: Your use and registration with our Platform does not create an agency relationship, partnership, joint venture, employment, or fiduciary relationship. Neither party has the authority to bind the other in any manner for any reason whatsoever. 

Severability: If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, such that the remaining provisions of the Terms of Use shall be unaffected and will continue in full force and effect. 

Transferability: The Company may freely assign any of its rights and obligations under these Terms, to any of its affiliates, or in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law, and the Company may transfer your information to any of our affiliates, successor entities, or new owner. You may not transfer any of your rights or obligations under these Terms without prior written consent from the Company. 

Language: Our Terms are written in English. Any translated version (if any) is provided for your convenience. If any translated version of our Terms conflict with the English version, the English version shall control. 

Entire Agreement: The Terms, and all other policies incorporated herein by reference, constitute the sole and entire agreement between you and the Company with respect to the Platform and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Platform. If any future Terms are agreed to, such future Terms shall govern. 

23) NOTICES 

We may provide any notice to you under these Terms by: (a) sending a message to the email address you provide during registration; or (b) by posting to the Website homepage. Such notices will be effective when the email is sent, or when posted. It is your responsibility to check the Website from time to time, and keep your email address current, so you can stay updated on changes. 

To give us notice under these Terms, you must send written notice by personal delivery, overnight courier, or registered or certified mail, to Pricing I/O LLC, 888 Prospect Street, Suite 200, La Jolla, CA 92037. You may also email us at info@pricingio.com. We may update the address for notices to us by posting a notice on the Website. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent. Notice provided by email is considered received upon confirmation of the recipient, either through a reply, a read receipt, or an automated system confirming the email was successfully delivered to and opened by the intended recipient’s email address. 

24) YOUR QUESTIONS & COMMENTS 

We always welcome any feedback you may have about Pricing I/O LLC or our services. All feedback, comments, requests for technical support, and other communications relating to the Terms or Platform should be directed to: info@pricingio.com. 

This Platform is operated by Pricing I/O LLC, a California limited liability company. 

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